Frequently Asked QUestions

We deliver all our wholesale orders. On occasions we are able to deliver bespoke cakes but this is dependent on bookings already in our diary. We would suggest collecting from our bakery in Kirkstall, ls4.

Contactless collection is available by appointment at our bakery just off Kirkstall Road, LS4

yes we do! We ship across the UK and everything is sent out next day via courier

Visit the shop

Yes, we have a range of cakes and bakes for wholesale customers, please email us hello@jodiebakes.co.uk for more information

Yes, we take a 50% deposit to secure the date and the remaining 50% is due 14 days before collection. If your cake is ordered less than 14 days before due, then full payment will be required to confirm order.

We need to know some things when you are wanting to place an order
 Date of collection
 Theme of cake
 Any specifications – age, name, phrase
 Flavour of cake
 Any allergens – this is very important!
 How many people are you wanting to feed

JODIE BAKES LTD

Booking Terms & Conditions, Collection Information & Cake Care Guide

Welcome!
Thank you so much for choosing Jodie Bakes!

We’re delighted you’ve chosen us to create your cake and we can’t wait to bake something special for you.

Please take a few minutes to read through our Booking Terms & Conditions, Collection Information and Cake Care Guide. These have been designed to ensure everything runs smoothly and to help your cake arrive and remain in perfect condition.

By making payment for your order, you confirm that you have read, understood and accepted these Terms & Conditions.

Collection Information

Your collection time will be confirmed within your booking email.

As every cake is freshly made to order, collections are arranged by appointment. We will always do our best to accommodate your preferred collection time wherever possible.

Please ensure you arrive during your agreed collection window.

As we are a busy working bakery with varying opening hours, we cannot guarantee that staff will still be available once your allocated collection time has passed.

Unfortunately, if you arrive after your agreed collection window and the bakery has closed, we cannot accept responsibility for missed collections and refunds cannot be issued.

Collection Address

Jodie Bakes Ltd
Cardigan Workspace
Lennox Road
Leeds
LS4 2BL

Finding Us

Our what three words location ///jukebox.handy.total

From Kirkstall Road, turn onto Milford Place (next to JD Gym).

Take the second right onto Lennox Road.

Please do not turn into the Doboy car park.

Continue past the grey entrance gates and follow the road around to the left (it may appear to be a dead end).

You’ll see a white wall-mounted sign reading “Jodie Bakes Collection Point.”

Please collect from this door, as it allows us to safely bring your cake directly to your vehicle.

Cake Care

Every cake leaves our bakery in excellent condition and is checked before collection or delivery.

Once your cake has been collected or delivered, responsibility for the cake transfers to the customer.

Cake care instructions are provided with every order.

For the safest journey home we recommend:

• Place the cake flat in the passenger footwell.

• Direct the air conditioning towards the floor during warm weather.

• Drive carefully and avoid sudden braking or sharp corners.

• Never transport the cake on a passenger’s lap or on a seat.

Once your cake has left our care, we cannot accept responsibility for damage caused during transport, handling or storage.

Warm Weather

Our cakes are made primarily with buttercream and are extremely sensitive to heat.

Please keep your cake refrigerated until approximately 45 minutes before serving.

In warm weather, buttercream cakes can soften, melt or, in rare circumstances, become unstable.

Unfortunately, we cannot accept responsibility for cakes affected by:

• High temperatures
• Direct sunlight
• Warm vehicles
• Incorrect storage
• Cakes left unrefrigerated

Delivery & Venue Set-Up

Where delivery and set-up have been arranged, we will carefully assemble your cake before leaving the venue and take photographs of the finished set-up.

Where possible, cakes should remain refrigerated until approximately 30–45 minutes before serving.

We will always advise venue staff on the best way to care for your cake before leaving.

However, once we have left the venue, we cannot be responsible for factors outside our control, including:

• Weather conditions
• Heating or air conditioning
• Direct sunlight
• Incorrect storage
• Movement by venue staff or guests
• Accidental damage

Where required, our cakes contain internal supports to maximise stability. However, cakes remain delicate, handmade products and environmental conditions are beyond our control.

Design & Handmade Products

Every Jodie Bakes cake is individually handmade.

Whilst we make every effort to recreate inspiration photographs or previous designs, no two cakes are ever identical.

Small variations in colour, decoration, finish, flowers and placement are to be expected and are part of the unique, handmade nature of our work.

Seasonal products and decorations may occasionally vary depending on availability, but the overall style and quality of your cake will always be maintained.

Changes to Your Order

We understand that plans can change and we’ll always do our very best to accommodate amendments wherever possible.

Changes to flavours, colours, wording, decorations, size, design or collection dates can usually be made up to 14 days before collection, subject to availability.

Unfortunately, changes requested within 14 days cannot be guaranteed, as ingredients, decorations and production schedules will already have been arranged.

If changes can be accommodated, additional charges may apply.

Significant changes requested close to your collection date may be treated as a cancellation of the original booking and a new booking may be required.

Allergies & Dietary Information

Please inform us of any allergies or dietary requirements before placing your order.

Whilst every reasonable precaution is taken, all products are prepared in a kitchen that handles ingredients including:

• Gluten
• Wheat
• Milk
• Eggs
• Nuts
• Peanuts
• Soya

We therefore cannot guarantee that any product is completely free from allergens or traces of allergens.

Customers are responsible for informing guests of any potential allergens before consumption.

Fresh Flowers & Non-Edible Decorations

Some cakes may include fresh flowers, dried flowers or decorative items.

Unless specifically prepared for food use, these items are not edible and should be removed before serving.

Where flowers are supplied by a florist or customer, Jodie Bakes Ltd cannot accept responsibility for their suitability for use on food products.

Photography

We love sharing our work!

Unless you specifically request otherwise, Jodie Bakes Ltd reserves the right to photograph your cake for use on our website, social media platforms and future marketing.

No personal information will ever be shared without your permission.

Customer Cancellations

More than 14 days before collection

A full refund of any payments made will be issued.

8–14 days before collection

A 50% refund will be issued.

At this stage, bespoke decorations, colours and materials will often already have been purchased specifically for your order.

7 days or fewer before collection

Unfortunately, no refund can be issued.

By this stage, your production slot has been reserved exclusively for your order and is unlikely to be filled at short notice.

If Jodie Bakes Needs to Cancel

Cancellations from our side are extremely rare.

However, in exceptional circumstances such as illness, emergency or circumstances beyond our control, we may occasionally need to cancel an order.

Should this happen, we will contact you immediately and issue a full refund within 48 hours.

Where possible, we will also offer an alternative collection date.

Food safety is our highest priority and we will never prepare food whilst unwell.

Payment Terms

Payment must be received:

• 14 days before collection for celebration cakes.
• 12 weeks before collection for wedding cakes.

Orders placed within 14 days of collection require payment in full at the time of booking.

If payment is not received by the due date, your booking may be released and offered to another customer.

If you have missed your payment deadline, please contact us before making payment to confirm that your booking can still be accommodated.

Bank Details

Bank details will be sent via email - payment is confirmation of order once recieved

Please use your name and collection date as your payment reference.

If you’re unable to do this, please send us a quick email once payment has been made so we can match it to your booking.

Late & Non-Collection

It is the customer’s responsibility to collect their order during the agreed collection window.

If you arrive after your allocated time, the bakery may already be closed.

Refunds cannot be issued for missed collections.

Orders that are not collected on the agreed date and where no alternative arrangements have been made may be disposed of after 24 hours.

Damage After Collection

We cannot offer refunds or replacements for cakes that have been damaged after collection or delivery due to transportation, accidental damage, incorrect storage, mishandling or customer error.

Complaints

We hope you’ll absolutely love your cake!

If, however, you have any concerns, please contact us within 24 hours of collection or delivery so that we have the opportunity to investigate and resolve the issue.

Unfortunately, we cannot consider complaints once the cake has been substantially consumed, altered or disposed of.

Consumption & Storage

For the very best quality, we recommend enjoying your cake within 3–5 days of collection (depending on the cake type).

Please follow the storage instructions supplied with your cake.

We cannot guarantee quality where cakes have been frozen, stored incorrectly or consumed outside the recommended timeframe.

Force Majeure

Jodie Bakes Ltd shall not be liable for delays or failure to fulfil an order due to circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, power outages, supplier shortages, road closures, government restrictions or emergencies.

Should this occur, we will always work with you to find the best possible solution, including rearranging your booking or providing a refund where appropriate.

Acceptance of Terms

By making payment, you confirm that you have read, understood and accepted these Terms & Conditions in full.

Thank You

Thank you for supporting our small business.

Every cake is handmade with love, care and attention, and we’re honoured to be part of your celebrations.

We can’t wait to create something amazing for you.

Happy Caking!

Jodie Bakes Ltd

Yes we do, please talk to us about your dietary requirements

Please discuss your allergens when enquiring – hello@jodiebakes.co.uk

Last Updated: 7 August 2026

At Jodie Bakes Ltd, the safety of our customers is extremely important to us.

We prepare all of our products in a working bakery where all 14 major UK allergens are regularly handled. While we take great care to minimise the risk of cross-contamination, we cannot guarantee that any of our products are completely free from allergens.

Allergens Used in Our Bakery

Our bakery regularly handles the following allergens:

• Celery
• Cereals containing gluten (including wheat, rye, barley and oats)
• Crustaceans
• Eggs
• Fish
• Lupin
• Milk
• Molluscs
• Mustard
• Peanuts
• Sesame
• Soya
• Sulphur dioxide and sulphites
• Tree nuts (including almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios and macadamia nuts)

Because these allergens are present throughout our bakery, there is always a risk of cross-contact during storage, preparation, baking, decorating and packaging.

Our Commitment

We take food safety seriously and make every reasonable effort to reduce the risk of cross-contamination by:

• Following strict food hygiene procedures.
• Cleaning equipment and work surfaces regularly.
• Storing ingredients appropriately where possible.
• Training staff in food hygiene and allergen awareness.
• Keeping ingredient information up to date.

However, despite these precautions, we cannot guarantee that any product is free from traces of allergens.

Customers with Allergies

If you or someone you are ordering for has a food allergy, intolerance or coeliac disease, please contact us before placing your order so we can discuss the ingredients used in the product you are interested in.

We are happy to provide ingredient information wherever possible.

However, because of the shared bakery environment, we do not recommend our products for anyone with severe or life-threatening allergies, as we cannot eliminate the risk of cross-contamination.

Ingredient Information

Ingredient information is available on request. While we take every care to ensure this information is accurate, ingredients supplied by manufacturers may occasionally change without notice. If you have any concerns, please contact us before placing your order.

Customer Responsibility

It is the customer’s responsibility to inform us of any allergies or dietary requirements before placing an order.

If allergen information is not requested before an order is placed, Jodie Bakes Ltd cannot accept responsibility for any allergic reactions.

Contact Us

If you have any questions about allergens or ingredients, please contact us before ordering.

Jodie Bakes Ltd

Website: www.jodiebakes.co.uk

Email: hello@jodiebakes.co.uk